How to enter a request to call back users in WordPress 2021

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A form that allows users to enter their data to be contacted?

This type of module will allow you to get the phone number of your users and use it for your marketing campaigns, with a good chance of increasing leads and growing your earnings.

I’ll explain right away what is the best way to create one request to call back users within your WordPress site.

Better to call or be called?

When a user lands on your website, they are likely to need more information about your product or service. There are various ways to give him the opportunity to get in touch with you. The most common are:

All of these options, however, have one small problem, and that is your immediate willingness to respond. In fact, if the user contacts you at a time when you are offline or unavailable, they will have to wait for your response.

If instead the user had the possibility of be called back in a moment that is convenient for him, you can organize yourself to be available at that time too. This way, you can offer more efficient support.

Here how to create a form to call the customer and some practical tips.

Create a form to invoke users with WPForms

If the tool you use to create contact forms is WPForms, creating a request to call the user back is extremely simple.

Create a new contact form by going to WPForms> Add new. Give it a name and select the template Simple Contact Form.

Among the fields you can enter, there are also Phone is Date / Time.

Save your form, customize it as you prefer and configure the confirmation email.

You will be able to consult all the requests received by going to WPForms> Entries and selecting the form you just created.

WPForms insert date and time

Create a form to call users with Contact Form 7

One of the most popular plugins for creating forms on WordPress is Contact Form 7. If you also use this tool, you will need an additional plugin. Follow me carefully as this procedure is a bit cumbersome. If it seems too complex, contact us and we will help you set everything up perfectly!

Install and activate the Date & Time Picker for WordPress plugin. Go up Settings> Date & Time Picker to configure its options (we will see the main ones together).

In the field CSS Selector, enter a name of your choice to identify the field that will allow you to choose the date and time, preceded by a period, for example .schedule.

Activate Disable past date to show dates from today onwards only.

The field Time Step indicates the time intervals to show, for example, leaving 60 the user will display the hours. If you enter 30, half hours will be shown.

Minimum Time is Maximum Time indicate in which time slot you are available.

DateTime Picker

Move to the tab Advanced Settings to deactivate certain days of the week (for example Sunday), specific dates (holidays), and to insert customized times based on the days of the week.

Advanced DateTime Picker

Now that everything is set up, you can create your contact form.

Create a new contact form with Contact Form 7 by going to Contact> Add new.

You will find a pre-filled template, with some fields (Name, Subject, Mail, Message). You can delete the ones you don’t need. Position yourself in the point where you want the field for entering the telephone number to appear and click on the button tel.

Activate the box Required field and enter the tag.

Now insert a field text and write in the CSS class the name you gave to your calendar (in our case, schedule).

Time to contact the user

Remember to move to the tab Mail and insert these fields in the body of the message.

Save the form and insert its shortcode on the page you want it to appear on.

Now your users will be able to be called back at the time most convenient for them.

Access the TUTTO SEO ™ Group

Conclusion

I hope this article helped you understand how to insert a customer recontact request on your WordPress site. Now all you have to do is promote your service through calls to action and popups that show the user the advantages of getting back in touch with you.

Do you think it’s more effective to have the user call you, call you back or a combination of both?

If you have any questions, feel free to leave a comment and we’ll gladly help you.

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